Terms, Conditions & Acknowledgement of Risk

Bookings

ADRENALINE, INC. Bookings: Terms, Conditions & Acknowledgement of Risk
  1. ADRENALINE, INC. is a booking agent for companies that provide adventures to the public. ADRENALINE, INC. is not the provider of these adventures.
  2. Bookings made through ADRENALINE, INC. are non-refundable in whole or in part. However, they are fully flexible and may in most cases be exchanged to be used towards another Adrenaline adventure.
  3. Changing your booking at any time will incur a 10% fee up to $30 per person, plus any relevant fees from the adventure operator. Bookings may also be transferred to another person and will also incur a $30 per person administration fee. Changes to your booking require a minimum of 31 days written notice prior to the booked date. No changes are permitted within 31 days of the date of your booked date.
  4. A Processing and Administration fee will apply to each booking.  
  5. All prices include applicable taxes.
  6. For eligible bookings we offer Refund+ Protection. This allows you or anyone in your party to cancel a confirmed booking up to 48 hours in advance of the local date and time of the confirmed reservation booking and be refunded 100% of the retail price of the booking. 
  7. RefundPlus is only available in the first 24 hours of the date and time of Booking Confirmation. Enrollment is required if the booked experience qualifies. The optional Refund+ Fee is non-refundable. See Booking Confirmation for details on how to enroll.
  8. If you fail to show up at the booked time, or on the booked day, of your adventure, we cannot offer a refund or credit.
  9. The Participant acknowledges and agrees that, upon booking an adventure through ADRENALINE, INC.; they shall sign an Acknowledgement of Risk, wherein the Participant releases ADRENALINE, INC. from any liability with respect to any injuries, loss or damages which may be sustained by the Participant in the course of undertaking any adventure, whether dangerous, hazardous or otherwise. If you are under the age of 18, you may need to have a parent or guardian sign the Acknowledgement of Risk on your behalf.
  10. The Participant unconditionally agrees to fully indemnify ADRENALINE, INC. and all of its servants, agents, clients and employees against any injury, damage or accident that may be sustained by the Participant, whilst participating in adventures booked through ADRENALINE, INC. or the Entities and Groups who offer various services to ADRENALINE, INC. and also including adventures won as prizes.
  11. The Participant warrants that he/she does not suffer from any Medical Condition and/or incapacity which may impair the Participant's ability to participate in ADRENALINE, INC. adventures and further, that the Participant does not suffer from any Heart Condition, Epilepsy or other Medical Condition which may result in the Participant potentially placing himself/herself in a position of risk, by undertaking adventures booked through ADRENALINE, INC.
  12. ADRENALINE, INC. and its adventure operators reserve the right to cancel an adventure at any time in the event of adverse weather conditions, equipment failure or other reasonable and unforeseen circumstances. In such an event, an alternative date will be arranged with the Participant.
  13. Certain adventures require minimum participant numbers for the adventure to take place. If minimum numbers are not met, ADRENALINE, INC. or its adventure operator will contact you to arrange an alternative date.
  14. ADRENALINE, INC. will not be responsible for any loss, injury or damage incurred or suffered by the participant during the adventure.
  15. ADRENALINE, INC. and its adventure operators reserve the right to cancel an adventure at any time in the event of adverse weather conditions, equipment failure, minimum numbers for an event not being met or other reasonable and unforeseen circumstances. In such an event, an alternative date may be arranged with the Participant, or the purchaser may convert the adventure to an Adrenaline Gift Certificate.  Any additional costs including Refund+ Fee, or Postage Fees will not be refunded. 
  16. You should not assume that weather conditions will result in the cancellation of a booked Experience. If you fail to appear for a booked Experience that has not actually been cancelled by you or the Experience Provider, (i) Adrenaline shall have no further obligation to you, (ii) you shall not be entitled to a refund or exchange, and (iii) your Experience will be considered fully redeemed and booked.
  17. Always contact the Experience Provider with any questions regarding weather conditions. All Experiences cancelled by the Provider due to weather conditions will be re-booked, subject to availability, without any further charge to you. Adrenaline shall not be responsible for any losses, damages, expenses, or liabilities you incur in connection with a cancelled Experience. If you are not able to reschedule then Adrenaline,
    (i) will return the voucher credit back to the Gift Certificate that was used at the time of booking.
    (ii) will issue you an Adrenaline Gift Certificate that can be redeemed for a like for like experience, or used to purchase 1,400 experiences and adventures listed on Adrenaline.com. The Gift Certificate will be sent to you via email once verification is completed with the Experience Provider. The Gift Certificate does not expire and will be in the name of the purchasing party.
    (iii) you can transfer the Gift Certificate to a person of your choice for immediate use on Adrenaline Experiences Nationwide or gift the certificate to another person as a present.,
    (iv) you can be issued a refund on the retail value of your booked experience within 7 business days back to the original payment method. A Processing and Administration fee of 3% per booking will be applied should you not reschedule, transfer to a gift certificate, and choose to not complete the experience and require a refund., 
    (v) you can be issued a full refund on the retail value of your booked experience within 14 days via Check. A Processing and Administration fee does not apply. Delivered via Certified USPS Mail. Available to US customers only. If an Experience Provider cancels an experience due to adverse weather conditions, they’ll provide written notification for filing and verification. To submit and apply for your preferred option simply go to  www.adrenaline.com/apply and the Adrenaline Team will review and process the application with notification typically within 48 business hours.
  18. The Participant pledges that no legal action will be initiated against ADRENALINE, INC., its clients, agents, employees, instructors, and/or personnel, due to any accident or injury sustained during the course of undertaking an adventure booked through ADRENALINE, INC.

Gift Certificates

ADRENALINE, INC. Gift Certificates, Gift Cards and Vouchers: Terms & Conditions

  1. Validity
    Flex Certificates and variable load Adrenaline Gift Cards do not expire. Adventure-specific and membership certificates with a dollar value are valid for 5 years from the date of purchase. If the price of the experience related to the voucher changes, the customer will pay the increased price difference if the voucher is redeemed after one year from the initial date of purchase.

  2. Redemption
    In order to redeem your ADRENALINE, INC. Certificate, please complete a Booking/Order Form on our website www.adrenaline.com we would prefer it if you give us two weeks’ notice when booking an adventure. A calendar of available dates for your adventure is located under 'dates' on the information page for your adventure.

    It is the Certificate holder's responsibility to ensure the certificate is redeemed before any applicable expiry date of their certificate. Gift Certificates, Gift Cards and Gift Vouchers are not refundable after 14 days of the initial sale and are not redeemable for cash except as required by law. Gift Certificates, Gift Cards and Gift Vouchers cannot be redeemed to purchase other Certificates, Cards or Vouchers.

    A non-refundable transaction fee of 4% will apply to each order.

  3. Transferring your voucher to someone else
    You can transfer your Certificate to another person. Please call ADRENALINE, INC. and request a Transfer Form to be sent to you, as we need written consent.

  4. Flexibility
    The value of your Certificate is fully flexible, and is transferable towards ADRENALINE, INC. products.

  5. Discontinuing an item purchased
    ADRENALINE, INC. reserves the right to discontinue the sale of any adventure purchased on a Certificate, but agrees to replace the item discontinued with any other adventure to the same value or refund the purchase amount in full.

  6. 14 Day ‘change of mind’ Refund Policy

    If you are not completely satisfied with the Gift Certificate that you have purchased from ADRENALINE, INC., then you may request a refund of the Gift Certificate within 14 days of the purchase date. The refund amount will exclude any delivery charges or service fees paid at the time of the purchase. Refunds are only permitted for Gift Certificates that have not been used in whole or in part. Refunds can only be processed back to the original purchaser of the Gift Certificate.

    After a period of 14 days has elapsed from the date of purchase of the Gift Certificate, the Gift Certificate will be non-refundable in whole or in part however our Gift Certificates are fully flexible and may be exchanged to be used towards another Adrenaline product or adventure.

  7. Lowest Price Guarantee

    We guarantee that the participant will pay the lowest price online offered by our partnered operators. If the participant is able to find a lower online advertised price for the same adventure offered by the same operator elsewhere online then ADRENALINE, INC. will endeavor to beat it. 

  8. Promotional Codes
    Only one promotional code per person per transaction can be used. Promotional codes are not valid in conjunction with the $250 for $225 Gift Certificate promotion, Gift Certificate redemptions or with Gift Card redemptions unless specified.Black Friday Limited Time promotion code cannot be used in conjunction with any other offer. Valid only on gift certificate purchases. Minimum spend of $150 to redeem 20% off purchase total. Promotion valid from November 24 at 12 PM CST through November 28 at 11:59 PM CST, online only.

  9. Shipping and PostageFree Shipping is offered for Gift Certificate orders over $199. If multiple Gift Certificates are purchased in one order, then Free Shipping is offered if the average Gift Voucher is greater than $199.

  10. Additional Terms

    Not for resale. ADRENALINE, INC. will not replace lost or stolen gift cards provided by third party resellers. If you purchased directly from ADRENALINE, INC., please contact customer service to look up order details and validity.Issued by ADRENALINE, INC. or affiliate.  ADRENALINE, INC. is the Gift Card, Gift Certificate, or Gift Voucher issuer and sole obligor to Voucher owner. ADRENALINE, INC. may assign its issuer obligations to an assignee, without recourse.  If delegated, the assignee, and not Adrenaline, will be the sole obligor to Gift owner. Purchase use or acceptance of Gift Card, Gift Voucher, Gift Certificate constitutes acceptance of these Terms. 
Additional Terms may apply; call +1-312-267-2579.

Limitations on Liability; Warranties

Limitations on Liability; Warranties

ADRENALINE, ITS USE AND THE RESULTS OF SUCH USE IS PROVIDED ON AN “AS IS” BASIS. ADRENALINE MAKES NO EXPRESS OR IMPLIED WARRANTIES OR REPRESENTATIONS WITH RESPECT TO OUR WEBSITE, OR ANY OFTHE PRODUCTS OR SERVICES SOLD THROUGH OUR WEBSITE, AND IN NO EVENT SHALL ADRENALINE INC ITS ASSOCIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES OF ANY KIND ARISING FROM OR RELATED TO YOUR USE OF OUR WEBSITE, AFFILIATED COMPANIES’ PRODUCTS AND/OR SERVICES OR YOUR DISPLAY OF ANY MATERIAL, CONTENT OR OFFERS ON OR THROUGH YOUR WEBSITES AND/OR E-MAILS AND/OR ANY OTHER INTELLECTUAL PROPERTY INCLUDING, BUT NOT LIMITED TO, SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE AND/OR CONSEQUENTIAL DAMAGES EXCEPT WHERE PROHIBITED BY VIRTUE OF LAW, EVEN IF ADRENALINE OR ITS ASSOCIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR WEBSITE, ALONG WITH ANY MATERIALS, OFFERS, PROGRAMS, DATA, ADVERTISERS' UNDERLYING PRODUCTS AND SERVICES, INFORMATION AND CONTENT ARE PROVIDED ON AN"AS IS" AND "AS AVAILABLE" BASIS AND ALL WARRANTIES, EXPRESS AND IMPLIED, ARE DISCLAIMED (INCLUDING, WITHOUT LIMITATION, THE DISCLAIMER OF ANY WARRANTIES OF MERCHANT ABILITY, NON-INFRINGEMENT OF INTELLECTUALPROPERTY AND/OR FITNESS FOR A PARTICULAR PURPOSE). OUR WEBSITE AND/OR AFFILIATED COMPANIES’ UNDERLYING PRODUCTS AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. ADRENALINE AND/OR ADVERTISER HAVE NO LIABILITY, WHATSOEVER, TO YOU OR ANY THIRD PARTY, FORYOUR USE OF, OR INABILITY TO USE, THE SITE, SERVICE, MATERIALS, OFFERS, PROGRAMS, DATA AND/OR AFFILIATED COMPANIES’ UNDERLYING PRODUCTS OR SERVICES ANDWE DISCLAIM ANY AND ALL WARRANTIES, EXPRESS AND IMPLIED, THAT YOUR USE OF SAME WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT ANY OF THE PROGRAMS WILL BE AVAILABLE TO YOU. THE NEGATION OF DAMAGES SET FORTH HERE IN ABOVE IS A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES INVOLVED, INCLUDING YOU AND US. YOU AGREE AND ACCEPT THAT THE SITE WOULD NOT BE PROVIDED TO YOU WITHOUT THE LIMITATIONS SET FORTH. WE MAKE NO REPRESENTATION OR WARRANTY WITH RESPECT TO ANY RESULTS OBTAINABLE THROUGH THE SITE, NETWORK, MATERIALS, OFFERS, DATA AND/OR PROGRAMS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US, THROUGH THE SITE, NETWORK, OFFERS, DATA AND/OR PROGRAMS SHALL CREATE ANY WARRANTY, REPRESENTATION AND/OR GUARANTEE NOT EXPRESSLY STATED IN THE AGREEMENT. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE EXCLUSION(S) MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, ADRENALINE AND/OR AFFILIATES’ LIABILITY IS LIMITED TO THE SMALLEST AMOUNT PERMISSIBLE BY LAW. THIS SECTION WILL SURVIVE THE FAILURE OF ANY EXCLUSIVE OR LIMITED REMEDY.

Disputes

Choice of Law

This Agreement, and any breach arising from it, shall be deemed to have commenced in Las Vegas, Nevada, USA. You agree that only the laws governing Agreements formed and breached in Las Vegas, Nevada, USA, shall apply to this Agreement.

Statute of Limitations

Notwithstanding any other provisions at law, you agree that any cause of action arising from or related to this Agreement must be commenced within one year of the date that the cause of action occurs. You agree that any action not commenced within this time shall be permanently barred.

Arbitration

If a dispute with us arises from or relates to this Agreement or your use of our service, you agree that, unless otherwise not allowed by law, the dispute will be resolved according to an arbitrator in accordance with the rules of the American Arbitration Association.

In Cases Other than Arbitration

If a dispute cannot legally be resolved by arbitration, you agree to resolve the dispute in a court that is allowed to decide the case in Las Vegas, Nevada, USA. If there is no court allowed to decide the case in Nevada, then you (or we, as the case may be) can bring the case in the next closest court to Nevada that has the authority to hear and decide the case.

Non-Compliance with These Provisions

If you bring a lawsuit that does not comply with the terms found in this “Disputes” section, you agree that we may inform you of your error, and, if you do not withdraw the lawsuit after we inform you that it breaches this Agreement, we can have the lawsuit dismissed from the court that you filed it in. If this occurs, you agree to pay for our reasonable attorneys’ fees incurred to obtain the dismissal, as well as up to $1000 for our court fees and disbursements.


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